Return and Exchange Policy

UK RETURN & EXCHANGE POLICY

For our UK customers, we happily accept returns and exchanges at no cost within 30
days from the day your order is delivered. If you've ordered a pair, tried them on, and
they don't quite fit, simply pack them up and initiate your return or exchange by
reaching out to us via email at customerservices@patrickshoes.co.uk or through our
website by logging into your Catesby England account.
Upon receiving your original purchase, we will proceed with either issuing a refund to
your initial payment method or processing a new order for the exchange. Our goal is
to process all refunds and exchanges within 14 days from receiving the items.
However, during peak periods, this timeline may extend slightly. Rest assured, we
will send a confirmation email once the refund is processed. For an exchange or
refund to be processed, the returned goods must comply with the following
conditions:

RETURN CONDITIONS:

Footwear will only be accepted if returned to us in an unworn condition and in
its original box, undamaged, and unmarked, with the correct labels.
Kindly note that refunds or exchanges will only be processed in alignment with
this policy.
For hygiene reasons, we are really to inform you that we do not accept returns
or replacements for socks.

Once you have received your order, you have 30 days to request an exchange. You
can raise a return request on our website through your account or send us an email
to customerservices@patrickshoes.co.uk to arrange your free return. Our team will
get in touch with the return label. Please read below to learn how to prepare the
parcel for exchange or return.
We are pleased to offer exchanges for items within 7 working days from the date we
receive your order back at our warehouse. For an exchange and return to be
processed, please follow the

RETURN INSTRUCTION.

Unfortunately, we can only accept returns of products purchased from our website. If
you have purchased goods through one of our stockists, dealers or from any other
marketplace, please arrange your return through them.

FAULTY GOODS

us within a reasonable amount of time and we agree that the goods are faulty, we
shall offer you a full refund or replacement (depending on stock availability).
We request that all goods are returned within 30 days of the date of your request for
a return.
All goods which have been returned in line with the Returns and Refunds policy will
be credited to the original purchaser’s credit card at the original price paid, including
sales taxes but excluding shipping charges unless the item is faulty.

PROMOTIONAL GIFTS

If a promotional item is included as part of an order and the order is later returned for
credit, we kindly request that the promotional item is also returned. Failure to return
the promotional item will result in the deduction of its value from the refund.
However, if the original item is returned for an exchange, there is no need to return
the promotional free gift. Thank you for your understanding in adhering to our
promotional item return policy.

EXCHANGE UNAVAILIBLITY WITH VOUCHER

If, for any reason, the exchange of a product is not immediately available, we will
provide customers with an alternative option to facilitate their needs. Customers
facing an unavailability of the desired exchange item can choose to receive a
voucher instead. This voucher will carry a 10% extra value on top of the total
exchange value. The voucher can be used for future purchases at
www.northwestterritory.co.uk
This policy is applicable when the specific item for exchange is temporarily out of
stock, discontinued, or for any other reason cannot be fulfilled immediately.
Customers will be notified of the unavailability and presented with the voucher
option.
The voucher with the extra 10% value can be redeemed within 365 days] from the
date of issue. It is valid for any product available at www.northwestterritory.co.uk.
The voucher value cannot be exchanged for cash or clubbed with any offer.
Customers will be promptly informed of the exchange unavailability through their
preferred contact method. The notification will include details about the voucher
option, its extra value, and instructions on how to redeem it.

EU & INTERNATIONAL RETURN & EXCHANGE

Unfortunately, we are unable to provide a free returns service for
EU/INTERNATIONAL customers, and we are also unable to cover the cost of
international returns for size exchanges.
within 30 days from the day your order is delivered. If you've ordered a pair, tried
them on, and they don't quite fit, simply pack them up and initiate your return or

exchange by reaching out to us via email at customerservices@patrickshoes.co.uk
or through our website by logging into your Catesby England account.
Upon receiving your original purchase, we will proceed with either issuing a refund to
your initial payment method or processing a new order for the exchange. Our goal is
to process all refunds and exchanges within 14 days from receiving the items.
However, during peak periods, this timeline may extend slightly. Rest assured, we
will send a confirmation email once the refund is processed. For an exchange or
refund to be processed, the returned goods must comply with the following
conditions:

RETURN CONDITIONS:

Footwear will only be accepted if returned to us in an unworn condition and in
its original box, undamaged, and unmarked, with the correct labels.
Kindly note that refunds or exchanges will only be processed in alignment with
this policy.
For hygiene reasons, we are really to inform you that we do not accept returns
or replacements for socks.

FAULTY GOODS

In the unlikely event that our goods are faulty or damaged, please contact us
immediately either by our contact us page or by email
to: customerservices@patrickshoes.co.uk so that we can resolve the issue. We will
refund any postage costs should an item be faulty. If you have returned the goods to
us within a reasonable amount of time and we agree that the goods are faulty, we
shall offer you a full refund or replacement (depending on stock availability).
We request that all goods are returned within 30 days of the date of your request for
a return.
All goods which have been returned in line with the Returns and Refunds policy will
be credited to the original purchaser’s credit card at the original price paid, including
sales taxes but excluding shipping charges unless the item is faulty.